Pace box problem?

[Max_Gator]

Here's my problem. For some reason when using the pace box connected to my DLP via component or DVI, I get audio and video drops/pixelization.

The drops are either every 30 secs exactly or several minutes without any followed by 8-10 right in a row.

When using the DVR box connected via s-video, I do not get this problem.

I originally assumed it was the box and switched it out. Both boxes I've had have done the same thing. BHN techs have been out 3 times. Each time my wife has been there and she is a bit less demanding than I am. The latest tech is sending someone out to apparently turn down the signal outside (this is as related by the tech to my wife).

When I called BHN, they were unable to communicate with my box when it was on. Of course, the tech refuses to pay attention to these things and check them out.

I don't see how the drops could be caused by signal strength. If there is a regular pattern to the interruption, it must be caused by some mechanical/electronic issue. However, I would also assume that the problem would show up on the DVR box.

I have the pace box set to 720 - so it is doing the scaling of all signals. Even if I set it to pass, I get the same problem. So, it doesn't seem to be the scaler in the box.

I am stumped. The only thing I haven't yet tested is moving the box to another TV to see if it still happens. I don't believe there is a problem with the component/DVI connection to the TV since my ota box works fine via component. I suppose I can confirm that the connection is not the problem by hooking up my ota box to the same component/Dvi connections as the Pace box.

Any suggestions?

[Hop]

I have also been having pixilization plus audio and video drop-outs mostly with the I-control and on-demand channels. I have had to stop a number of movies because it's so annoying. (I had them removed from my bill.)

After four different techs came out to the house (they insist on sending one every time), one finally admitted that the problem was at their office. He said they had a number of software upgrades for the system and installed them all at one time. Then, when things didn't work correctly, they didn't know which upgrade was causing the problem. He said it would be worked out eventually.

[jaymer]

Geez...
Hop AND Max back on at last!!!
Max, we missed you at the UPN meeting, esp. since we had to do a martini stop at Carrabbas. Hope you both are doing well.

Only thing I'd suggest is using an extension cord, and try to plug either/both devices into a different electric circuit in your casa.

jaymer...

[Max_Gator]

Hey Jaymer - I was out of town for that tour and didn't see the Brandon meet until it was too late.

This thing is driving me f'ing crazy. I can't watch my HD channels at times because it is so aggravating. Fortunately, I have an OTA box and find myself switching to that box to watch anything on Abc/cbs.

This has got to stop or I'm going to go Sat.

As for power source, it doesn't happen with the dvr box I have plugged into the same power source.