Jason
05-09-2009, 11:33 AM
I've got all three services from BHN. While video and data services have gone uninterrupted, I've lost phone service several times this week.
It started on Tuesday morning. Coincidentally, I noticed that my IP address changed for the first time in almost seven months. It went from a 72.x.x.x to a 173.x.x.x--didn't even know that range existed.
A power-cycle of the modem would solve my phone problems. The fix would last anywhere from 15 minutes, to 12 hours. Again, I never lost data or video at any point.
After two days of this, I called Bright House, and they scheduled a tech to come out today. Instead, he called and advised of problems in the area as they complete upgrades to DOCSIS 3.0. He confirmed that something is affecting the phone service as a result of the upgrade, but for the past four days, they have not been able to isolate the cause. They expect a resolution today. All they would do is replace my modem, but that's not likely to fix the issue, so I told him not to bother stopping. It's been about 14 hours since I last reset, and so far, all is normal.
No word on when the benefits of the upgrade would be available in the form of higher data speeds...and I didn't ask.
So there's some good news and bad news--system upgrades are in progress, but if you're a phone subscriber, check for a dial tone every now and then, and make friends with your modem's reset button.
It started on Tuesday morning. Coincidentally, I noticed that my IP address changed for the first time in almost seven months. It went from a 72.x.x.x to a 173.x.x.x--didn't even know that range existed.
A power-cycle of the modem would solve my phone problems. The fix would last anywhere from 15 minutes, to 12 hours. Again, I never lost data or video at any point.
After two days of this, I called Bright House, and they scheduled a tech to come out today. Instead, he called and advised of problems in the area as they complete upgrades to DOCSIS 3.0. He confirmed that something is affecting the phone service as a result of the upgrade, but for the past four days, they have not been able to isolate the cause. They expect a resolution today. All they would do is replace my modem, but that's not likely to fix the issue, so I told him not to bother stopping. It's been about 14 hours since I last reset, and so far, all is normal.
No word on when the benefits of the upgrade would be available in the form of higher data speeds...and I didn't ask.
So there's some good news and bad news--system upgrades are in progress, but if you're a phone subscriber, check for a dial tone every now and then, and make friends with your modem's reset button.