teampozer
12-21-2007, 06:06 PM
DirecTV really irked me yesterday and felt the need to vent as a warning to others....
I've never had DirecTV at my house once. I did the original install almost 7 years ago and have performed every upgrade over the years myself. However, back in August, I had DirecTV come out and swap out the 3 LNB dish for the 5. I had already invested in the correct MPEG4 boxes so it was nothing but a dish swap. Since I had heard the new dish was quite a bit harder to aim then the old ones, I called and DirecTV said they would do it for free. Great. They came, and it worked fine... for 2 months.
When the Sat 103 began lighting up in late September, everything was still great... all the new channels were working, but eventually I started to lose them. Figuring I was not to blame and it was the new dish, I called and they determined over the phone that it probably was. Another tech came out and said the bolts had never been tightened down and it had moved slightly. He fixed it and everything has been great till yesterday...
So I'm looking at my bill and I've got this $70 service call charge that's obviously for when they came out the second time to fix what I consider to be the first guy's fault. Does DirecTV see it that way??? Nope. Flat out told me that it worked when the first guy left and the second trip was gonna cost me the 70. Now I was very polite about it and said that as a customer of 7 years who subs to everything including HD, DVR, and had also just bit the bullet on the outrageous NFL pack price... that I deserved at least some kind of credit. Instead I get a slap in the face as she told me the only she can do is suggest I purchase the monthly "protection plan" to prevent these kinds of charges in the future. ARE YOU KIDDING ME? It was your fault and now you want me to pay more?? I told em I wouldn't forget it and would go back to fixing everything myself. Thanks for nothing DirecTV.
Just a warning to others who call for service and don't have the "protection plan" BS.
I've never had DirecTV at my house once. I did the original install almost 7 years ago and have performed every upgrade over the years myself. However, back in August, I had DirecTV come out and swap out the 3 LNB dish for the 5. I had already invested in the correct MPEG4 boxes so it was nothing but a dish swap. Since I had heard the new dish was quite a bit harder to aim then the old ones, I called and DirecTV said they would do it for free. Great. They came, and it worked fine... for 2 months.
When the Sat 103 began lighting up in late September, everything was still great... all the new channels were working, but eventually I started to lose them. Figuring I was not to blame and it was the new dish, I called and they determined over the phone that it probably was. Another tech came out and said the bolts had never been tightened down and it had moved slightly. He fixed it and everything has been great till yesterday...
So I'm looking at my bill and I've got this $70 service call charge that's obviously for when they came out the second time to fix what I consider to be the first guy's fault. Does DirecTV see it that way??? Nope. Flat out told me that it worked when the first guy left and the second trip was gonna cost me the 70. Now I was very polite about it and said that as a customer of 7 years who subs to everything including HD, DVR, and had also just bit the bullet on the outrageous NFL pack price... that I deserved at least some kind of credit. Instead I get a slap in the face as she told me the only she can do is suggest I purchase the monthly "protection plan" to prevent these kinds of charges in the future. ARE YOU KIDDING ME? It was your fault and now you want me to pay more?? I told em I wouldn't forget it and would go back to fixing everything myself. Thanks for nothing DirecTV.
Just a warning to others who call for service and don't have the "protection plan" BS.